Terms and Conditions

Welcome to Silkway Suds. By accessing our website at Glasgow Terrace or booking any of our car wash and detailing services, you agree to comply with and be bound by the following terms and conditions of use.

1. Acceptance of Terms

By using our services, including our online booking system, you signify your agreement to these Terms and Conditions. If you do not agree, please refrain from using our website or booking services.

2. Booking & Cancellations

All online bookings are subject to availability. Silkway Suds reserves the right to reschedule or cancel appointments due to equipment failure or unforeseen weather conditions. Customers are requested to providing at least 24 hours' notice for cancellations. Failure to do so may result in a cancellation fee.

3. Service Limitations

While we take the utmost care with your vehicle, Silkway Suds is not responsible for:

• Pre-existing damage (scratches, dents, or paint chips).
• Items left inside the vehicle during cleaning.
• Damage to non-factory additions or modifications.
• Mechanical or electrical malfunctions occurring during or after service that are unrelated to our cleaning process.

4. Payment Terms

Payment for services is required upon completion unless prepaid via our secure online booking portal. We accept major credit/debit cards and cash at our London location. All prices include VAT where applicable.

5. Liability

Our liability for any damage caused to your vehicle is limited to the cost of the repair of the specific damaged area, provided the damage was caused directly by our negligence. Claims must be made before the vehicle leaves our premises at SW1V 3AB.